Rogers COMMUNITY GUIDELINES
We want Rogers to be enjoyable and safe for everyone. These ground rules are designed to ensure that riders and drivers have a five star ride when using Rogers. Please take a moment to read them. Because whether you’re a rider trying to get from A to B — or a partner wanting to earn money as a driver — your behavior matters.
Respect each other
Treat your fellow riders and drivers as you would like to be treated yourself: with respect. Always try to be on time for your ride because nobody likes to wait. It’s common courtesy not to shout, swear or slam the car door. And by tidying up after yourself — whether it’s taking your trash home or cleaning up a spilled drink — you’ll keep the car in good condition and ensure the next person has a pleasant ride, too. Most important of all, remember that when you use Rogers you will meet people who may look different or think differently from you. Please respect those differences. We want everyone to feel welcome when they use Rogers.
Give riders and drivers some personal space
We all value our personal space and privacy. It’s OK to chat with other people in the car. But please don’t comment on someone’s appearance or ask whether they are single. As a passenger, if you need to make a phone call, keep your voice down to avoid disturbing your driver or other riders. And don’t touch or flirt with other people in the car. As a reminder, Rogers has a no sex rule. That’s no sexual conduct between drivers and riders, no matter what.
Safety first
Everyone wants to get from A to B safely. So please ensure that you follow the local law. Whether you’re in the front or the back seat, buckle up when you get into the car — and please leave your guns at home. Of course, drivers have a particular responsibility when it comes to safety at Rogers. That means keeping to the speed limit; not texting while driving; always using a phone mount; and never driving under the influence of alcohol or drugs. And if you’re driving and feel tired, take a break. As the experts say, “sleep is the only true preventative measure against the risks of drowsy driving.”
Children must be supervised
Only adults can have a Rogers rider account. If your child is using your account, a parent or guardian must be with them at all times.
Feedback makes us all better
Whether you are a rider or driver, please send feedback about your journey at the end of the trip. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability creates a respectful, safe environment for both riders and drivers. And if something happens during a ride — whether it’s a traffic accident or an argument — make sure to report it by tapping “Help” in the app so that our customer support team can follow up.
The guidelines below help explain some of the specific kinds of behavior that may cause you to lose access to Rogers as a rider or driver.
WHY RIDERS CAN LOSE ACCESS TO ROGERS
This policy helps explain the kinds of behavior that may lead riders to lose access to Rogers. Please remember that if you’re traveling in a group, or you allow other people to take trips with your account, you are responsible for their behavior in the car.
Ensuring a respectful, safe environment for all drivers and riders
The way you behave while using Rogers can have a big impact on the safety and comfort of drivers, as well as your fellow passengers. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently towards other people in the car when riding with Rogers — just as you would in any public place.
Here are some reasons why you could lose access to Rogers as a rider:
- Damaging drivers’ or other passengers’ property. For example, damaging the car, breaking or vandalizing a phone, intentionally spilling food or drink, smoking, or vomiting due to excessive alcohol consumption.
- Physical contact with the driver or fellow riders. As our community guidelines make clear, you shouldn’t touch or flirt with other people in the car. As a reminder, Rogers has a no sex rule. That’s no sexual conduct with drivers or fellow riders, no matter what. And you should never hit or otherwise hurt a driver or fellow passenger.
- Use of inappropriate and abusive language or gestures. For example, asking overly personal questions, using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful.
- Unwanted contact with the driver or fellow passenger after the trip is over. For example, texting, calling, or visiting someone in person after a ride has been completed. Remember, in most countries you can call and text your driver directly from the Rogers app without having to share your personal phone number. This means that your phone number stays anonymous and is not given to the driver.
_Anonymization features are not available in all markets and are subject to outage periods._ - Breaking the local law while using Rogers. For example, bringing open containers of alcohol or drugs into the car; traveling in large groups that exceed the number of seat belts in the car; asking drivers to break local traffic laws such as speed limits; or using Rogers to commit a crime, including drug and human trafficking or the sexual exploitation of children.
If we are made aware of this type of problematic behavior, we may contact you so we can investigate them. Depending on the nature of the concern, we may put a hold on your account during our investigation. If the issues raised are serious or a repeat offense, or you refuse to cooperate, you may lose access to Rogers. Any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using Rogers can result in the immediate loss of access to your account. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with Law Enforcement Guidelines.
Terms of Use
As a rider, you agree to our Terms of Use when you sign up for your account. We may take action against you for violating these terms, including permanently closing your account. For example the failure to maintain accurate, complete, and up-to-date account information, including having an invalid or expired payment method on file; allowing a person who does not meet the minimum age requirement to use your account while unaccompanied, or if you don’t meet that age requirement yourself (18+).
Firearms Ban
Rogers prohibits riders and drivers from carrying firearms in a vehicle while using our app. You can learn more about our firearms prohibition policy
Rogers Firearms Prohibition Policy
Our goal is to ensure that everyone has a safe and reliable ride. That’s why Rogers prohibits riders and their guests, as well as driver and delivery partners, from carrying firearms of any kind while using our app*
Anyone who violates this policy may lose access to Rogers.
*To the extent permitted by applicable law.
. [1] If you violate Rogers’s firearms prohibition policy, you may lose access to Rogers.
Discrimination
Rogers has a zero tolerance policy towards discrimination of any kind. This means you will lose access to your account if you are found to have discriminated against drivers or other riders based on their race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law.
Fraud or Illegitimate Behavior
Fraudulent or illegitimate behavior undermines the trust on which Rogers is built. We may deactivate any account(s) associated with this type of activity, including: abusing promotions; collusion between rider and driver; disputing fares for fraudulent or illegitimate reasons; or duplicate accounts.
WHY DRIVERS CAN LOSE ACCESS TO ROGERS
If you are a driver, and your account is temporarily blocked or deactivated, it limits your ability to earn income. That’s why we believe it is important to have clear policies that explain the circumstances in which you may be denied access to Rogers; how (if at all) you can use the app again; and if you can appeal these decisions.
[2]
There will always be unforeseen events that may ultimately lead to you losing access to your driver account — and we’ll update this policy regularly — but the following are sufficient cause for Rogers to take action: quality; safety; fraud; and discrimination.
Quality
Riders who use Rogers expect their drivers to drive safely, and also to be courteous and professional. The higher the quality of the service, the more riders want to take trips, which in turn means more opportunities for drivers to earn money. Poor service has the opposite effect over time. There are several ways we measure driver quality, with the most important being feedbacks and Cancellation Rate.
Feedbacks
After every trip, drivers and riders are able to send feedback after each trip. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both drivers and riders. Drivers can see their rider’s feedback by requesting so from office support.
The easiest way to keep your service high quality is to provide good service on every trip. Drivers using Rogers typically provide excellent service, so most trips run smoothly. But we know that sometimes a trip doesn’t go well—that’s why we only look at rider’s feedback.
Cancellation Rate
A driver cancellation is when you accept a trip request and then cancel the trip. Cancellations create a poor rider experience and negatively affect other drivers. We understand that there may be times when something comes up and you have to cancel an accepted trip. But minimizing cancellations is critical for the reliability of the system.
How is my cancellation rate calculated? Your cancellation rate is based on the number of trips canceled out of the total number of trips you accept. (For example, if you’ve accepted 100 trips and 4 of them are canceled, your cancellation rate would be 4 %.) High-quality drivers typically have a cancellation rate lower than 5%.
What leads to you losing access to your account? Each city has a maximum cancellation rate, based on the average cancellation rate of drivers in that area. We will alert you multiple times if your cancellation rate is much higher or if you are consistently canceling more often than other drivers in your city, after which you may be logged out of the app. If your cancellation rate continues to exceed the maximum limit, you may lose access to your account.
Acceptance Report
High acceptance rates are a critical part of reliable, high-quality service, but not accepting trip requests does not lead to permanent loss of your account.
Consistently accepting trip requests helps maximize earnings for drivers and keeps the system running smoothly. We know that sometimes things come up that prevent you from accepting every trip request, or you may want to take a break. But not accepting trip requests causes delays and degrades the reliability of the system. If you don’t want to accept trips, just log off.
If you consistently decline trip requests, we will assume you do not want to accept more trips and you may be logged out of the app.
Safety
Rogers uses technology to keep drivers and riders safe, for instance by GPS-tracking every ride. We also have a dedicated incident response team on call 24/7 to investigate safety incidents.
Actions that threaten the safety of drivers and riders will be investigated and, if confirmed, lead to permanent deactivation of your account. For example:
- Physical contact with riders. As our community guidelines make clear, you shouldn’t touch or flirt with other people in the car. As a reminder, Rogers has a no sex rule. That’s no sexual conduct with riders, no matter what. And you should never hit or otherwise hurt a rider.
- Use of inappropriate and abusive language or gestures. For example, asking overly personal questions, using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful.
- Unwanted contact with riders after a trip is over. For example, texting, calling, or visiting someone in person after a ride has been completed.
- Breaking the local law while using Rogers. For example, texting while driving; speeding or otherwise breaking local traffic laws; and using Rogers to commit a crime, including drug and human trafficking or the sexual exploitation of children.
- Safe Driving. Rogers expects drivers using the app to drive safely at all times.
What leads to you losing access to your account? If we are made aware of this type of problematic behavior, we may contact you so we can investigate them. Depending on the nature of the concern, we may put a hold on your account during our investigation. If the issues raised are serious or a repeat offense, or you refuse to cooperate, you may lose access to Rogers. Any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using Rogers can result in the immediate loss of your account. Rogers will also deactivate the account of any driver who receives several or serious complaints of poor, unsafe, or distracted driving while using the Rogers app. additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with Law Enforcement Guidelines.
Zero Tolerance for Drugs and Alcohol
Rogers does not tolerate the use of drugs or alcohol by partners while driving.
What leads to you losing access to your account? The account of any driver found to be under the influence of drugs or alcohol while using the Rogers app will be permanently deactivated. Rogers may also deactivate the account of any driver who receives several unconfirmed complaints of drug or alcohol use.
Compliance with the Law
We expect drivers using the Rogers app to act in compliance with all relevant state, federal and local laws and the rules of the road at all times. This includes meeting the regulatory requirements for rideshare or for-hire drivers in your area.
What leads to you losing access to your account? Rogers may permanently deactivate your account for activities such as: engaging in serious illegal activity while using the Rogers app; not maintaining valid vehicle registration or driver’s license; and receiving serious traffic citations, or several traffic citations that indicate unsafe driving, while using the Rogers app.
Firearms Ban
Rogers prohibits riders and drivers from carrying firearms in a vehicle while using our app. If you violate Rogers’s firearms prohibition policy, you may lose access to Rogers.
Background Checks
All drivers wanting to use the Rogers app are required to undergo a screening process, like motor vehicle record and background checks, to ensure safety and compliance with our criteria.
What leads to you losing access to your account? We will permanently deactivate a driver’s account if a routine motor vehicle record or background check uncovers a violation of Rogers’s safety standards or of other criteria required by local regulators.
Unacceptable Activities
To maintain the transparency and safety of each trip for all users, activities conducted outside of Rogers’s system — like anonymous pickups — are prohibited.
What leads to you losing access to your account? We will take action against a driver for activities such as: accepting illegal street hails while using the Rogers app; harming the business or brand, like unauthorized use of Rogers‘s trademark or intellectual property, or otherwise violating the drivers’ agreement with Rogers; and soliciting payment of fares outside the Rogers system.
Fraud
Fraudulent activity undermines the trust on which Rogers is built. That’s why we are constantly on the lookout for fraud by riders and drivers who are gaming our systems.
What leads to you losing access to your account? We will deactivate any account or accounts associated with fraudulent activity, which may include: deliberately increasing the time or distance of a trip; accepting trips without the intention to complete, including provoking riders to cancel; creating dummy rider or driver accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; and intentionally accepting or completing fraudulent or falsified trips.
Accurate Personal Information
The Rogers app is designed to give riders identifying information about drivers and their vehicles, like their name, profile picture, vehicle model and license plate number, before the trip begins. Inaccurate or outdated information creates confusion among riders and can diminish their experience with Rogers.
What leads to you losing access to your account? We will deactivate your account for activities such as: providing Rogers with inaccurate information; allowing someone else to use your account; and taking a trip using an unapproved vehicle.
In addition, we will take action to prevent any driver whose required documentation becomes invalid — like a driver’s license that expires — from going online until the driver provides Rogers with updated information.
Discrimination
Rogers’s mission is to connect riders to reliable transportation, everywhere for everyone. We have a zero tolerance policy towards discrimination of any kind at Rogers.
What leads to you losing access to your account? It is unacceptable to refuse to provide services based on characteristics like a person’s race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under relevant federal, state, or local law. Actions like these may result in permanent deactivation of your account.
In addition, it is not acceptable to discriminate on the basis of a rider’s destination.
What does this mean? We understand how important it is to fit driving around your life, rather than the other way around. It is not a violation of these guidelines to pass on a trip because the trip does not work for you—for example, it would interfere with a personal commitment or prior obligation, such as a job, a doctor’s appointment, a school pick-up, or a family event. But cancelling trips or using features in the Rogers app to avoid receiving trip requests solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located there violates these guidelines and may cause you to lose access to your account.
We also want to help increase the transportation options for riders with disabilities. We expect drivers using the Rogers app to comply with all relevant state, federal and local laws governing the transportation of riders with disabilities, including transporting service animals.
Marker Services
Rogers Worldwide Transportation market service mainly in the United States, Starting from our home-based in Oklahoma State, US. Helping to improve public transportation and access to care for those in need.
Request service to the airport. In most regions, you’ll also have the option to schedule an airport pickup or dropoff in advance.
Serving all airports below.
United States
Akron-Canton Airport (CAK)
Albany International Airport (ALB)
Albert J. Ellis Airport (OAJ)
Albuquerque International Sunport (ABQ)
Asheville Regional Airport (AVL)
Augusta Regional Airport (AGS)
Austin-Bergstrom International Airport (AUS)
Baltimore/Washington International Thurgood Marshall Airport (BWI)
Bellingham International Airport (BLI)
Bill and Hillary Clinton National Airport (LIT)
Billings Logan International Airport (BIL)
Birmingham–Shuttlesworth International Airport (BHM)
Blue Grass Airport (LEX)
Boise Airport (BOI)
Boston Logan International Airport (BOS)
Bozeman Yellowstone International Airport (BZN)
Bradley International Airport (BDL)
Burlington International Airport (BTV)
Casper/Natrona County International Airport (CPR)
Charleston International Airport (CHS)
Charlotte Douglas International Airport (CLT)
Chattanooga Metropolitan Airport (CHA)
Cheyenne Regional Airport (CYS)
Cincinnati/Northern Kentucky International Airport (CVG)
Cleveland Hopkins International Airport (CLE)
Coastal Carolina Regional Airport (EWN)
Columbia Metropolitan Airport (CAE)
Dallas Fort Worth International Airport (DFW)
Dallas Love Field Airport (DAL)
Dane County Regional Airport (MSN)
Daniel K. Inouye International Airport (HNL)
Dayton International Airport (DAY)
Denver International Airport (DEN)
Des Moines International Airport (DSM)
Destin–Fort Walton Beach Airport (VPS)
Detroit Metropolitan Wayne County Airport (DTW)
El Paso International Airport (ELP)
Eppley Airfield (OMA)
Fairbanks International Airport (FAI)
Fayetteville Regional Airport (FAY)
Fort Lauderdale–Hollywood International Airport (FLL)
Fort Smith Regional Airport (FSM)
Fort Wayne International Airport (FWA)
Friedman Memorial Airport (SUN)
Gainesville Regional Airport (GNV)
General Mitchell International Airport (MKE)
George Bush Intercontinental Airport (IAH)
Gerald R. Ford International Airport (GRR)
Gillette–Campbell County Airport (GCC)
Glacier Park International Airport (FCA)
Great Falls International Airport (GTF)
Greenville-Spartanburg International Airport (GSP)
Gulfport-Biloxi International Airport (GPT)
Harrisburg International Airport (MDT)
Hartsfield-Jackson Atlanta International Airport (ATL)
Helena Regional Airport (HLN)
Bob Hope Airport (BUR)
Huntsville International Airport (HSV)
Idaho Falls Regional Airport (IDA)
Indianapolis International Airport (IND)
Jackson–Medgar Wiley Evers International Airport (JAN)
Jacksonville International Airport (JAX)
John F. Kennedy International Airport (JFK)
John Glenn Columbus International Airport (CMH)
John Wayne Airport (SNA)
Juneau International Airport (JNU)
Kansas City International Airport (MCI)
LaGuardia Airport (LGA)
Laramie Regional Airport (LAR)
Lehigh Valley International Airport (ABE)
Long Beach Airport (LGB)
Los Angeles International Airport (LAX)
Louis Armstrong New Orleans International Airport (MSY)
Louisville International Airport (SDF)
Magic Valley Regional Airport (TWF)
Manchester-Boston Regional Airport (MHT)
McCarran International Airport (LAS)
McGhee Tyson Airport (TYS)
Memphis International Airport (MEM)
Miami International Airport (MIA)
Midway International Airport (MDW)
Minneapolis–St. Paul International Airport (MSP)
Missoula International Airport (MSO)
Mobile Regional Airport (MOB)
Modesto City-County Airport (MOD)
Monterey Regional Airport (MRY)
Montgomery Regional Airport (MGM)
Myrtle Beach International Airport (MYR)
Nashville International Airport (BNA)
Newark Liberty International Airport (EWR)
Newport News/Williamsburg International Airport (PHF)
Norfolk International Airport (ORF)
Norman Y. Mineta San Jose International Airport (SJC)
Northwest Arkansas Regional Airport (XNA)
Northwest Florida Beaches International Airport (ECP)
O’Hare International Airport (ORD)
Oakland International Airport (OAK)
Ontario International Airport (ONT)
Orlando International Airport (MCO)
Orlando Sanford International Airport (SFB)
Palm Beach International Airport (PBI)
Palm Springs International Airport (PSP)
Pensacola International Airport (PNS)
Philadelphia International Airport (PHL)
Phoenix-Mesa Gateway Airport (AZA)
Phoenix Sky Harbor International Airport (PHX)
Piedmont Triad International Airport (GSO)
Pitt-Greenville Airport (PGV)
Pittsburgh International Airport (PIT)
Portland International Airport (PDX)
Punta Gorda Airport (PGD)
Raleigh-Durham International Airport (RDU)
Redmond Municipal Airport (RDM)
Reno-Tahoe International Airport (RNO)
Richmond International Airport (RIC)
Ronald Reagan Washington National Airport (DCA)
Sacramento International Airport (SMF)
Salt Lake City International Airport (SLC)
San Antonio International Airport (SAT)
San Diego International Airport (SAN)
San Francisco International Airport (SFO)
San Luis Obispo County Regional Airport (SBP)
Santa Barbara Airport (SBA)
Sarasota Bradenton International Airport (SRQ)
Savannah/Hilton Head International Airport (SAV)
Seattle-Tacoma International Airport (SEA)
Sheridan County Airport (SHR)
South Bend International Airport (SBN)
Southwest Florida International Airport (RSW)
Southwest Wyoming Regional Airport (RKS)
Spokane International Airport (GEG)
St. Louis Lambert International Airport (STL)
St. Pete-Clearwater International Airport (PIE)
T. F. Green Airport (PVD)
Tallahassee International Airport (TLH)
Tampa International Airport (TPA)
Ted Stevens Anchorage International Airport (ANC)
Tucson International Airport (TUS)
Tulsa International Airport (TUL)
Tweed New Haven Airport (HVN)
Washington Dulles International Airport (IAD)
Westchester County Airport (HPN)
Wichita Dwight D. Eisenhower National Airport (ICT)
Will Rogers World Airport (OKC)
William P. Hobby Airport (HOU)
Wilmington International Airport (ILM)
Yellowstone Regional Airport (COD)
Management
Rogers Worldwide Transportation